FAQ
FAQ — Clear Answers
What does Winfine do?
Winfine specializes in sourcing and supplying premium natural stones for clients worldwide. To support our stone products, we also provide complementary machinery, tools, and consumables, ensuring complete solutions for processing, installation, and project execution. Our focus is always on delivering high-quality stones with full support for seamless project delivery.
What types of stone do you supply?
We offer a wide range of natural stones, including Marble, Granite, Quartz, Limestone, Travertine, and Onyx, suitable for residential, commercial, and architectural projects.
Can you provide customized stone products?
Yes, we provide custom sizes, finishes, and patterns according to your project requirements, ensuring the stones meet your design and construction needs.
Do you supply machinery and tools for stone processing?
Yes, we provide professional stone cutting, polishing, and shaping machinery, as well as consumables and tools. These are offered as complementary solutions to support the efficient processing of our stone products.
Can you provide samples?
Yes, stone samples are available for evaluation. Depending on the stone type, rarity, and value, the sample may be free or charged. Shipping costs are not included and will be calculated separately based on your location. Please contact us to discuss the details for your specific request.
What is the minimum order quantity (MOQ)?
MOQ depends on the product and stone type. Please contact us with your requirements for an exact quotation.
How long does it take to deliver?
Delivery time depends on the product type and destination. Typically, bulk orders are shipped 3–6 weeks after order confirmation. Expedited orders can be discussed on a case-by-case basis.
Do you offer installation guidance?
Yes, we provide detailed installation instructions for all stone products. For large projects, remote or on-site consultation can be arranged to ensure proper installation and project success.
What payment terms do you accept?
We accept T/T (bank transfer), L/C, and other international payment methods. Payment terms can be discussed per order to suit client needs
How do you ensure product quality?
At Winfine, quality is our priority. Our professional team inspects all stone products, tools, and consumables to ensure they meet your project requirements before collaboration. We also provide full pre-sales consultation and after-sales support to guarantee reliable, high-quality solutions.
Can you handle project-based orders?
Yes, we specialize in supplying stones and supporting products for villas, hotels, commercial buildings, and large-scale architectural projects, providing integrated solutions from sourcing to installation.
What shipping methods do you use?
We ship via sea freight, air freight, or express courier, depending on the order size, destination, and urgency. Shipping methods and costs can be discussed when placing your order.
Do you provide after-sales support?
Yes, our team offers after-sales support, including maintenance guidance, troubleshooting, and assistance with any issues related to products or machinery.